Sowlea支援 / Support
需要協助嗎？
使用問題、購買恢復或隱私權請求，都可以透過電子郵件聯絡我們。
營運者：YING SIANG SUN
回報問題時，請提供 App 版本、裝置型號、系統版本，以及重現問題的步驟。可以附上不含私人資料的截圖；不需要提供 Apple／Google 帳號密碼、付款卡號或私人錄音。
常見問題
基本功能需要付款或登入嗎？
一般節拍器與調音器可免費使用，不需要建立 Sowlea 帳號。免費版可能在主頁／調音器待機底部顯示橫幅，並在累積練習後低頻率顯示插頁廣告；播放、調音與錄音時不顯示（詳見隱私權政策第 5 節）。可選的 Sowlea Plus 為一次買斷，解鎖進階功能並移除全部廣告，沒有訂閱或自動續費。以 App Store 或 Google Play 購買畫面顯示的價格及可用狀態為準。
如何恢復 Plus 購買？
確認裝置使用原本購買時的 Apple 或 Google 帳號，連上網路，開啟 Sowlea 的「設定」→「恢復購買」。如果沒有恢復，請聯絡客服並描述畫面訊息，不要提供帳號密碼。TestFlight 沙盒測試權益不等於正式 App Store 的付款紀錄。
調音器沒有反應？
請主動開始調音並允許麥克風權限。若曾拒絕，iPhone／iPad 可到「設定」→「隱私權與安全性」→「麥克風」，Android 可到系統設定的「應用程式」→ Sowlea →「權限」檢查。讓樂器靠近麥克風、減少環境噪音，並確認選取正確樂器與調弦。拒絕麥克風權限不影響一般節拍器。
錄音保存在哪裡？
快速錄音只保留最近成功保存的一段於裝置本機，新錄音成功保存後會取代上一段。可在 App 設定中選擇「刪除最近錄音」。移除 App 或清除資料可能使錄音與設定消失，請先保存你需要的內容。調音功能本身不保存錄音。
遇到購買或退款問題？
付款及退款由 Apple 或 Google 處理。iPhone／iPad 可前往 Apple「回報問題」；Android 可在 Google Play 的「付款和訂閱」→「預算和記錄」查看訂單。是否符合退款資格由商店判定。
如何回報測試版問題？
可在 TestFlight 或 Google Play 測試頁提交回饋，或透過上方信箱聯絡我們。請註明建置版本；測試版的功能與正式版可能不同。
資料使用與刪除方式請見隱私權政策。
Need help?
Contact us by email for technical support, purchase restoration, or privacy requests.
Operator: YING SIANG SUN
Include the app version, device model, operating system version, and steps to reproduce the issue. Screenshots without private information can help. Do not send your Apple or Google account password, payment card number, or private recordings.
Common questions
Do basic features require payment or sign-in?
Basic metronome and tuner features are free and require no Sowlea account. The free version may show a banner at the bottom of the idle home or tuner screen and, after repeated practice, an occasional interstitial; no ads appear during playback, tuning or recording (see section 5 of the Privacy Policy). Optional Sowlea Plus is a one-time purchase unlocking advanced features and removing all ads, without subscriptions or automatic renewal. Refer to the App Store or Google Play purchase sheet for actual price and availability.
How do I restore Plus?
Use the Apple or Google account that made the original purchase, connect to the internet, then open Sowlea Settings → Restore Purchases. If restoration fails, contact support with the message you see, never your password. TestFlight sandbox entitlements are not paid App Store purchase records.
Why is the tuner not responding?
Start tuning and allow microphone access. If previously denied, check Sowlea under iOS Settings → Privacy & Security → Microphone, or on Android under Settings → Apps → Sowlea → Permissions. Move the instrument closer, reduce background noise, and select the correct instrument and tuning. Basic metronome use does not require microphone access.
Where is my recording stored?
Quick recording retains only the latest successfully saved take on your device. A new successful take replaces the previous one. Use Delete Latest Recording in app settings to remove it. Removing the app or clearing data may erase recordings and settings; save anything you need first. The tuner itself does not save recordings.
What about payments and refunds?
Apple or Google handles payment and refund requests. On iPhone and iPad, visit Apple's Report a Problem; on Android, see Payments & subscriptions → Budget & history in Google Play. The store determines refund eligibility.
How do I report a beta issue?
Send feedback in TestFlight or the Google Play testing page, or email the address above. Include the build number. Beta features may differ from the public release.
For data handling and deletion, read our Privacy Policy.